Maarten Bekkers

As the distribution landscape changes drastically, the definition of top-tier service is undergoing an equally profound transformation. To remain relevant, we must innovate. This necessity extends to both sides of the spectrum. At the seller's end (including OEMs, dealer groups, used car traders, and lease companies) we need to forge new paths to enhance customer interaction. At the buyer’s end, consumers increasingly want seamless customer journeys. In this session, Maarten will focus on two pivotal requirements for the future of customer service: automation and self-service. Both have the potential to bring immense satisfaction to sellers and buyers. Join us as we explore how these key trends shape the service landscape of tomorrow, bringing more efficiency, effectiveness, and delight for all.

Our four experts will come back to the stage to offer their insights and respond to your questions.